Businesses across the country are constantly using their phone systems, whether it’s a sales team making and receiving large amounts of calls, internal calls, network systems or other integral communications. General wear and tear is always going to happen with every day use and parts will need replacing. It doesn’t matter (to a certain extent) if you are extra careful with the equipment, as sometimes you are going to run into a few common telephone system problems. It’s paramount that you are prepared for potential issues arising by planning ahead. T2K has written four common issues (with solutions,) that may arise over the term of owning your telephone system – no matter who it was installed by.
Common Problems You May Face With Your Phone System
Unfortunately, this is going to happen at some point. Even if you have recently purchased state of the art, brand new equipment; it will eventually be outrun by newer products at some point down the line. Phone systems become obsolete when newer technology is released with better features and overall improved efficiency.
How can you fight this? Update your phone system when you can and make sure your business is ahead of the curve rather than behind it. Mitel are constantly releasing new updates, which is definitely a starting point. New releases offer greater functionality, along with making sure your phone system continues to integrate with ever improving software from third party platforms. This would be the equivalent of servicing your car and ensures a smooth running for a greater period of time.
We would still recommend a full system refresh every six to ten years as this is generally the lifespan of a telephone system. After this period you may find that obsolete hardware will lag, features are no longer supported and worst case scenario; your phone system may give way completely. Would your business be ready if your phones went offline tomorrow?
Stunted Business Growth
Successful businesses are ever growing, including yours. When your business starts growing out of your office and expanding budgets to include better hardware, this is the perfect opportunity to ensure that your system can handle the growth of incoming and outgoing calls, video conferences and other packets of data being pumped through your network.
Telephone systems are the heart of many businesses; however it also seems to be, in most cases, the area that experiences major “financial cuts”. If you don’t update your system (and your networks infrastructure if needed) when your business is expanding, you will run into a multitude of issues that could make everything come to a grinding halt.
You’ve gotten by this far with limited features, why would it become an issue now? Soon it could be. Just as I explained above with your system going over capacity, your business may find itself in a situation where new features and add-on products are required to increase productivity – especially with a growing staff count. Features such as: mobile apps, multi-site integrations, auto-attendants, call recording, click-to-dial functions, wallboards and general call management products may be of interest to growing businesses; but does your current system support these added options?
Your Phone Lines Are Maxed Out
Business is booming and you’ve decided to expand your sales team. There’s one problem though: You’ve maxed out the amount of phone lines your system can take in. Rather than not employ the staff that could grow your business further, you should prepare in advance by ensuring you have a prone system that can grow with your business. This allows for a bit of leg room, more features and a highly efficient business which keeps on growing.
If your business relies heavily on your phone system for everyday use, why push it aside when it comes to upgrading and ensuring you’re prepared for problems in the near future? Being prepared for these inevitable problems will minimise the risk of major telephone failure and a potential loss in profits.
Our Recommended (Reliable) Phone Systems:
Mitel Telephone Systems
Mitel systems are at the top of the telephone food-chain and are suited for all sizes of businesses; from remote workers to large, multi-site call centre operations. T2K offers both the Mitel MiVoice Office (250) and Mitel MiVoice Business (3300).
Gamma Horizon Hosted Phones
The main difference between hosted VoIP and traditional phone systems involves the way data is transferred. Rather than relying on a dedicated copper wire to relay phone conversations, hosted systems digitise voice data before sending it down the same cables used for broadband.