Call Management

Call management is just as important as making and receiving them. Without it, you don't know what areas need improvements and collect the relevant data. Call management can help show, and gain ROI within your business by focusing on areas, departments or staff members that require a bit more of a helping hand. 

 

Call management is not only limited to reporting, it also includes IVR's (interactive voice response) such as the Xarios IVR - which is the perfect solution to route customers to the right department first time without the need of a receptionist. 

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MiContact Center Solutions

Whether it is a department, an enterprise, or something in between, the goal of any contact center is to provide the excellent and efficient customer experience required to build and maintain profitable relationships.

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Oak ReportX

ReportX: It's Oak's advanced call logging product and shows you how efficiently you are dealing with your customers and gives you the information you need to drive constant improvement.

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Xarios IVR

IVR's are a commonly used technology to automate the interaction with a customer over the phone. Investing in IVR solutions to automate tasks provide two key benefits; cost reduction and improved customer service.

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Mitel Business Dashboard

Would you run your website without being able to obtain data on how many unique visits you receive, how long people stay, and where they go? No! So, why would you accept any less with your phone system?

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Gamma Inbound

Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your business needs.

Have a Question?

Contact us directly. Our help team will be able to assist you along the way.

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MiContact Center Solutions

Whether it is a department, an enterprise, or something in between, the goal of any contact center is to provide the excellent and efficient customer experience required to build and maintain profitable relationships.

 

With MiContact Centre you can: Empower customers, ensure agent productivity, manage efficiently and streamline operations.

 

MiContact Center Solutions comes in three packages suited to different sized businesses: MiContact Center Office, MiContact Center Business, MiContact Center Enterprise. 

 

Find out more about the MiContact Center Packages here.

Oak ReportX

Oak's ReportX is an advanced call reporting solution for businesses of any size. ReportX includes both call logging and intelligent wallboard display.

 

The Oak ReportX also helps you control costs, has fraud detection, includes wallboard displays, traffic analysis and response management to help with business increase and customer retention.

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Xarios IVR

The Xarios Technologies interactive voice response (IVR) framework provides a platform for both ‘shrink wrap’ and bespoke IVR applications to be deployed.

 

IVR applications are generally developed to stream line and automate repetitive tasks usually provided by existing staff members.

 

IVR applications are widely varied however some frequently encountered applications would include: account balances, delivery tracking, call queue management, compliance applications, call routing self service and post call surveys. 

Mitel Business Dashboard

The Mitel Business Dashboard was designed for the MiVoice Office 250 platform. It gives you a complete real-time and historical view of what is happening on your Mitel communications system. 

 

The Mitel business dashboard allows you to optimise the use of your employees and system resources, monitor performance, identify opportunities for improvement and identify opportunities for cost savings.

 

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Gamma Inbound

Inbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.

 

Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your business needs.

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Contact Us

Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.

 

Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.

 

If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.

 

Call now on 0808 202 3200.