Gamma Inbound

Inbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.

Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your business needs.

Inbound-Point

Sole traders or single site businesses that want to set up and change call routing plans according to opening hours and staff availability.

Inbound-Path

Multi-site or multi-department organisations looking to route calls by caller identity, by caller location, to the right account manager or for hunt group routing across particular teams.

Inbound-Pro

Call centre functionality for businesses that place high value on customer service and want to deal with calls more effectively and without missing any.

Looking For Telecoms Specialists? Contact Us Today.

About Gamma Inbound

Inbound puts you in control so you’re not reliant on a network operator to make changes on your behalf. You can do that yourself, enabling you to securely make changes and get instant access to reports that meet your business timescales, not those of the network provider.

 

Using the Gamma Inbound online portal or mobile app you can set up call plans then see how many calls your business is receiving, how many are answered and how many are missed. You can improve customer service by better managing callers during busy hours, or when your office is closed.

Why Use Gamma Inbound

Gamma Inbound's Instant call management puts you in control. It's a network telephony service which provides your business with online access to a full range of call routing, monitoring and management tools that put you in control and help improve customer service.

 

Inbound can be used with any number, anywhere, on any device. Available on both geographic (01/02) and non-geographic (08/03) numbers and accessed from any device through a secure user-friendly website.

 

FAQ's

How long does it take to set up?

As Inbound is a cloud-based telephony service, it can be set up in minutes.

How easy is Inbound to use?

Very easy! Inbound’s jargon-free, intuitive service enables users to become very productive, very quickly, reducing the need to provide first-line support. It has an intuitive web-based interface which customers can use to set-up tailored call plans and access subscribed features.

Can you help with number porting?

Gamma has porting agreements in place with most of the major UK range holders, which allows customers to port their telephone numbers onto its inbound services. The automated porting process makes it easy for numbers to be ported onto these services.

What reporting capabilities does Inbound offer?

Call statistics can be monitored through easily-interpreted graphs, including snapshot data with results of call handling efficiencies enabling you to make informed decisions. Call statistics can be emailed to customers on a daily, weekly or monthly basis.

Can I build my own call plans?

You can build call plans according to your business operating hours and modify instantly in accordance with your changing business needs. Schedule call routing in advance according to your business hours and call handling preferences and use call divert options to maximise your call handling potential and provide an improved service to your customers.

Can I see information about my callers?

Easily interpreted graphs of your inbound call statistics helps you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.

How does inbound improve customer service?

Without call plans in place, it’s easy to cut yourself off from your customers as you may not be there to answer the phone all the time. With Inbound you can manage what happens to your calls when your office or shop is busy or when closed. Divert calls during these times to another location or mobile and never miss a call again. You can even record calls for compliance or training purposes and report on your company’s productivity.

You can also make and upload to the call plans your own voice announcements to provide customers with routing options or advise them on opening hours or website address.

What happens when we are really busy on the phone?

You can queue incoming calls to a destination number in our network to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.

Can my staff make their own call plans?

A master administrator can create sub account users via an admin tab, enabling individuals to access specific numbers and features. This can be useful when providing employees with call routing management of their own DDI number, so that they can choose and manage themselves where they receive their incoming calls at any time, whilst restricting access to features such as call recordings.

Additional Inbound Information

Can't find what you're looking for in our Inbound FAQ's?

 

Take a look at the official Gamma Inbound PDF. brochure to see if this is suited to your business and answer any questions we may not have covered. 

 

If you still cant find what you're looking for, or would rather talk to a person about Gamma Inbound, please contact us directly on 0808 202 3200.

MiVoice5320eBacklit

View More Telephone System Products

View more of T2K's range of available bolt-on products for all telephone systems from Call Recording, Call Management and Desktop PC Integration.

Gamma Inbound Explained

Does It Fit Your Business?

Inbound gives you access to optional advanced call statistics which show call handling efficiencies such as productivity, call patterns and caller behaviour and enables you to make informed business decisions. Find out how long it takes to answer calls, waiting time, call outcomes and see caller details.

You can use Inbound with any number, from anywhere and with any device. There’s no capital outlay. Inbound services can be set up in minutes for maximum operational flexibility, and are incredibly easy to use.

Everything You Need To Know About Inbound

It can be used with any number, anywhere, from any device

Available on both geographic (01/02) and non-geographic (08/03) numbers and accessed from any web-enabled device through a secure, user-friendly website.

It’s a robust Business Continuity tool

Build an unlimited number of call plans according to business operating hours and modify instantly in accordance with changing business needs.  You can also apply busy, no answer and network error diverts to ensure you never miss a call whatever the circumstance.

It’s easy to use

Inbound’s jargon-free, intuitive service enables users to become very productive, very quickly, reducing the need to provide first-line support.

Immediate set-up

Everything is online and directly connects into the Gamma network, allowing you to instantly create or make changes to call plans, announcements and other features, directly.

There’s no capital outlay

No set-up costs means it can be funded out of a customer’s operational spend, enabling quick decision-making and shorter sales lead times.

Build tailored call plans

Customers can build call plans to suit their business operating hours and modify them instantly, for instance during seasonal retail promotions and peaks. Call routing can be scheduled in advance and calls divert options used to maximise the customer experience.

Call statistics

Easily interpreted graphs of Inbound call statistics help users track calls and enhance management reporting. Snapshot data provides results of call handling efficiencies to ensure informed operational decisions can be made, in an instant.

Call queuing

Inbound lets incoming calls queue to a destination number in our network to help with call handling during busy periods. Live queue statistics enable customer service to be monitored and it lets instant changes be made to queue management and size whilst providing optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. As you would expect, stats can be projected onto a wallboard to give immediate feedback to call handling agents and supervisors.

Auto attendant (IVR) / announcements

Interactive Voice Response (IVR) allows file announcements to be uploaded to an Inbound call plan as a way of communicating with callers. IVR can be used to provide callers with call routing options and announcements to inform them of details such as opening hours or website address when the office is closed.

Our Core Values

  • 012-buildings-60

    Your Business Makes Our Business

    We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.

  • 006-meda-60l

    Only The Most Qualified For The Task

    All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.

  • 005-ear-60

    Two Ears, One Mouth

    We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business. 

  • 004-cardboard-60

    The Full Package In One Place

    We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix. 

  • 002-piggy-bank-60

    A Genuine Value-For-Money Service

    Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.

  • 001-facebook-like-hand-symb

    We're Not Satisfied Until You Are

    We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.

UK Wide Installation, Repairs & Maintenance - Contact Us Today

Contact Us

Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.

 

Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.

 

If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.

 

Call now on 0808 202 3200.