Mitel MiContact Center Solutions

More than ever, that experience is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat, and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.

MiContact Center Office

MiContact Center Office provides efficient monitoring, managing and routing of calls. It's the perfect small to medium call center office solution.

MiContact Center Business

Enterprise-grade, multi-channel, and cloud-ready solution designed to power customer-centric organisations.

MiContact Center Enterprise

MiContact Center Enterprise provides a powerful toolbox of applications to transform dated, voice-only call centers into a multi-channel experience.

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About MiContact Center Solutions

Whether or not your business has a traditional contact center, your customer touch-points should be equipped to deliver informed and personalised interactions with your clients and prospects. And, equally as important, your business should have the agility to respond to changing requirements on the fly.

 

The MiContact Center consists of three different packages (Office, Business and enterprise), all of which are different in the own rights for different levels of user and business requirements. 

 

MiContact Center Office is perfect for businesses on a Mitel MiVoice Office 250 system with up to 100 agents. 

 

MiContact Center Business builds upon the MiContact Center Office up to 1,200 call agents. 

 

MiContact Center Enterprise leverages the Business edition from 1,200 agents all the way up to 30,000 concurrent agents in a network.

How MiContact Center Can Help

From connecting customers to the right person, on the first try, every time to managing your workforce and monitoring quality of service, the right technology can transform your customer experience from dated to digital. T2K offers solutions, services, and expertise to support your customer experience strategy every step of the way.

 

MiContact Center complementary offerings provide advanced capabilities for campaign and quality management. Discover new revenue opportunities and build customer loyalty through proactive engagement using MiContact Center Campaign Manager, an outbound progressive dialling solution. To unlock the full potential of your customer experience, MiVoice Call Recording provides valuable insight into customer interactions and ensures compliance with regulatory requirements.

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View More Telephone System Products

View more of T2K's range of available bolt-on products for all telephone systems from Call Recording, Call Management and Desktop PC Integration.

Mitel MiContact Center Office

About MiContact Center Office

MiContact Center Office is a contact centre solution for small and medium-sized businesses that need to share calls amongst a team. It works with MiVoice Office 250 to extend general business telephony to include hunt group and longest idle agent routing, email routing, and historical and real-time reporting.

 

MiContact Center Office enables contact centres or workgroups to simply and efficiently monitor, manage, and route calls – all toward the goal of delivering superior customer service, and optimising contact center operations. It provides real-time business intelligence, including call performance and agent activity reporting, as well as productivity tools for agents and supervisors, including screen pop and PIM integration.

Mitel MiContact Center Business

About MiContact Center Business

One-third of the population is comprised of millennials, and there are now almost as many mobile phones in the world as there are people. Such shifts have brought new challenges to the way your business delivers customer experience – for instance, 90 percent of consumers check your website before interacting with your company, and the majority of customers would rather interact through voice alternatives like email, chat, and self-service. That’s why Mitel’s MiContact Center Business platform is designed to power prompt, informed interactions between your mobile enterprise, mobile agents and supervisors, and mobile end customers.

 

MiContact Center Business delivers both Web-based and desktop productivity tools that enable agents and supervisors to make informed decisions and provide prompt service. Supervisors can see and manage who is available to answer calls and how queues are performing.

 

Agents can efficiently handle voice and digital media
contacts from a single application whether on their desktop of from a Web interface – performing telephony, email, Web chat, SMS, and social media actions using fewer steps, with reduced errors in interaction handling for an optimised customer experience.

Mitel MiContact Center Enterprise (Formerly Solidus)

About MiContact Center Enterprise

MiContact Center Enterprise is an all-in-one, adaptive and flexible platform for Unified Communications, mobility, contact centre, business process automation, analytics and reporting as well as service and database integration.

 

Mitel continues to build on supporting customers to transform their telephone oriented call centre to a true, two-way, multi-modal interaction hub providing even more choices of interaction methods by implementing additional multi-channel access capabilities, including enhanced e-mail and chat routing options. MiContact Center Enterprise also now extends switch-independence to provide support for hard phones.

Our Core Values

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    Your Business Makes Our Business

    We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.

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    Only The Most Qualified For The Task

    All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.

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    Two Ears, One Mouth

    We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business. 

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    The Full Package In One Place

    We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix. 

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    A Genuine Value-For-Money Service

    Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.

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    We're Not Satisfied Until You Are

    We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.

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Contact Us

Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.

 

Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.

 

If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.

 

Call now on 0808 202 3200.