Mitel Call Reporting

With MiVoice Office Call Reporter, your small business has immediate access to a comprehensive and easy-to-use call reporting and management application for the MiVoice Office 250 as part of the MiVoice Office Application Suite.

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All Reports In One Place

Employees no longer need to flip between multiple applications to analyze call logs or reports. Instead they can view them all in a web-based interface accessible from any browser on Windows, Mac or tablet.

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Never Miss A Call Again

Break the cycle of lost customer calls. Easily identify inbound calls which weren’t answered to ensure that you always deliver the customer service levels expected.

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Fully Analyse Call Traffic

Quickly and efficiently analyse all call performance and agent activity to ensure you’re putting your best foot forward in every customer interaction.

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Everything You Need To Know

Call Lists & Configuration Data

The entry level features of the solution provide access to lists of calls which can be filtered by many properties to identify specific calls. The system tracks all external and internal calls, and provides dedicated reports for highlighting ‘Lost’ and ‘Unreturned Lost Calls’ to the user.

The Inbound Call Summary provides a historic view of call traffic and how users of the telephone system are performing.

Call Analysis

Full Call Reporter licensing provides access to analyse call traffic by many different properties, including: Caller ID, Extension, Agent ID, Hunt Group etc. Users can choose from a large selection of summarised data that will allow them to evaluate how different users or groups of users are performing.

Filtering & Sharing

Customisation filters allow users to search for specific calls or analyse call data from a specific source. Once reports and filters have been created, they can then be easily shared between other users to improve performance and collaboration.

Report Scheduling

This optional feature provides an automated way of running reports and delivering them to users via email or by saving them to a network location. Scheduling is ideal for running reports for large amounts of data or for delivering monthly, weekly, daily or even hourly reports that can be used to review performance or actively manage users.

Why Use Mitel Call Reporter?

In its simplest form, the system provides access to Call Lists which document each call made and its route through the telephone system including internal calls and transferred call segments.

 

When full Call Reporting is licensed, can traffic can be analysed in multiple ways which when combined with the type of data stored on each call and the advanced filtering options available, make for a truly powerful call analysis solution.

What Does It Do?

MiVoice Office Call Reporter brings a range of call performance and management reports to the MiVoice Office Application Suite.

 

It provides access to all the historical call data stored within the system which can be used to deliver complete visibility of how the telephone system is used and how users are performing.

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View More Telephone System Products

View more of T2K's range of available bolt-on products for all telephone systems from Call Recording, Call Management and Desktop PC Integration.

Additional Mitel Call Reporter Information

If our FAQ section doesn't have what you're looking for, why not take a look at Mitel's official Call Reporter brochure. 

 

If the Mitel Call Reporter Brochure still does not answer the questions you're looking for, please contact us directly on 0808 202 3200.

Our Core Values

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    Your Business Makes Our Business

    We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.

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    Only The Most Qualified For The Task

    All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.

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    Two Ears, One Mouth

    We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business. 

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    The Full Package In One Place

    We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix. 

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    A Genuine Value-For-Money Service

    Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.

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    We're Not Satisfied Until You Are

    We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.

UK Wide Installation, Repairs & Maintenance - Contact Us Today

Contact Us

Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.

 

Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.

 

If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.

 

Call now on 0808 202 3200.