Oak ReportX

Oak ReportX is an advanced call reporting solution for businesses and call centres of any size. From standard call logging through to real-time call centre reporting together with intelligent wallboard display, Report meets and exceeds your reporting needs.

ReportX can increase customer satisfaction by helping you ensure that all calls are answered quickly and directed to the correct department first time.

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Retain Customers

Answer telephone calls quickly and handle them effectively with Oak ReportX. Answering calls in a timely fashion helps with retention and increases business.

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Increase Staff productivity

Stay informed by making live call stats available on large screen displays. This can motivate your team to receive and make more phone calls faster.

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Alarm/ Fraud Detection

Highlight exceptional or pre-flagged calls immediately so any fraud costs can be minimised or even prevented. This will also save time with your call agents.

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Why Use Oak ReportX

Oak have been designing and developing call reporting and recording
products since 1987, combining innovation with intuitive design for clever solutions that anyone can use.

 

ReportX is a user-friendly, cost-effective call reporting solution that helps you make a difference where it matters most: to your staff, to your customers, and to your bottom-line.

 

ReportX provides clear wallboard views and a comprehensive range of reports on all inbound and outbound call activity. It will help you understand, keep track of, and improve the use of communications across your business.

Customer Service & Telesales

Improve customer service by reducing wait times. Monitor the volume of incoming calls, including missed ones, and check wait times; add lines to improve service or remove some to save money.

 

Understand sales performance by monitoring call volume and total talk time and comparing these with sales figures. Set targets and display KPIs on a wallboard to incentivize staff to go the extra mile.

 

Quickly evaluate a marketing campaign by assigning a DDI, then run a report on that extension to see if it received sufficient calls to make it worth adopting a similar strategy again.

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View More Telephone System Products

View more of T2K's range of available bolt-on products for all telephone systems from Call Recording, Call Management and Desktop PC Integration.

FAQ's

Telesales

Understand sales performance by monitoring call volume and total talk time and comparing these with sales figures. Set targets and display KPIs on a wallboard to incentivise staff to go the extra mile.

Customer service

Improve customer service by reducing wait times. Monitor the volume of incoming calls, including missed ones, and check wait times; add lines to improve service or remove some to save money

Marketing

Quickly evaluate a marketing campaign by assigning a DDI, then run a report on that extension to see if it received sufficient calls to make it worth adopting a similar strategy again.

Emergency services

Sometimes wait times must be kept to a minimum and no calls can afford to be lost, as for emergency services or alarm support teams. ReportX can quickly show you whether you have sufficient staff or phone lines to respond and keeps the numbers of any callers that hang up.

Billing

Use extension reporting as a billing tool where there is a shared phone system, as in an office shared between extensions, departments or in a business centre.

Additional ReportX Information

Looking for something in particular and can't find it on our Oak ReportX page? Take a look at the official Oak ReportX Brochure.

 

Alternatively, call us directly on 0808 202 3200 or use our livechat at the bottom right of your screen.

Our Core Values

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    Your Business Makes Our Business

    We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.

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    Only The Most Qualified For The Task

    All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.

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    Two Ears, One Mouth

    We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business. 

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    The Full Package In One Place

    We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix. 

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    A Genuine Value-For-Money Service

    Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.

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    We're Not Satisfied Until You Are

    We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.

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Contact Us

Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.

 

Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.

 

If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.

 

Call now on 0808 202 3200.