FCA & PCI DDS Compliant
Oak ensures that their RecordX call recorder meets all the recommended compliance needs. RecordX also supports many options to allow you to mask certain credit card details.
Single & Multi-Site
Oak RecordX ensures that businesses with multi-sites would not be negatively impacted. That's why they made sure that it would be a fully integrated solution for all businesses.
A dispute does not last long when a call has been recorded. You can also find calls quickly and email an extract to your client to confirm contract details if required.
The latest version of Oak’s market leading Call Recording solution, RecordX, has been tailored to meet the specific requirements of the Payment Card Industry. Currently all of our call recording products store calls using AES 256bit encryption. This means the calls are secure and tamper-proof. However, in mid 2010 the PCI stipulated that if members do record calls they should make “best endeavours” to ensure that the three-digit CV2 number is not recorded.
RecordX includes a new feature that allows agents to tell the call recording system not to record the part of the call where the customer speaks the CV2 number. The agent can enter the ‘stop recording’ command during the call to pause recording and the ‘start recording’ command to resume. So for example the agent would stop the recording then ask; “Can I have the last three digits on the back of your card" before entering the resume command. The CV2 number is not recorded, while the rest of the call is recorded and easily available for playback using the RecordX web interface.
Why Use Oak RecordX
The range of uses to which call recording is now being applied has expanded greatly. Users can now opt for solutions that record 100% of calls – essential in businesses that need to record calls for legal or compliance reasons.
The functionality of call recording solutions today goes beyond the simple recording of calls. You can now automatically analyse what is going on in those calls: from assessing the effectiveness of call handling scripts, to identifying customer service trends or spotting product mentions in calls.
Everything You Need To Know
Record calls from analogue trunks, SIP, ISDN2, ISDN30, VoIP and from extensions.
Protect your business integrity and client relationships with tamper-proof evidence of who said what in case of disputes.
Exhibit a professional commitment to customers whilst deterring fraudsters, by informing callers that all calls are recorded when they dial in.
Demonstrate compliance with all current FCA and PCI financial regulations.
Playback calls to confirm customer requirements such as order quantities and values.
Integrate RecordX easily alongside your current phone system, and add on components such as call reporting or CRM integration.
Additional Oak RecordX Information
Can't find what you're looking for in our Oak RecordX "everything you need to know" section?
Why not download the official Oak RecordX brochure.
You can alternatively contact us directly on 01202 895 111 to find out more information about the Oak RecordX call recording software.
Our Core Values
Your Business Makes Our Business
We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.
Only The Most Qualified For The Task
All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.
Two Ears, One Mouth
We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business.
The Full Package In One Place
We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix.
A Genuine Value-For-Money Service
Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.
We're Not Satisfied Until You Are
We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.
Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.
Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.
If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.
Call now on 0808 202 3200.