Xarios Call Recorder

The Xarios Technologies call recorder platform is highly scalable from a handful of extensions, up to a multi-site multi-trunk environment – with the capability to connect to extensions, ISDN or Sip trunks – the Xarios platform can be configured to cost effectively meet your exact needs.

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Secure & Compliant

All recordings are made using the AES-256 encryption standard and contain an anti-tamper digital signature meaning that all Xarios recorded calls are admissible in court if needed.

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Archive & Backup

The secure recorded voice files can be stored off-site or in a secure hosted environment as part of your normal business continuity regime or treated separately.

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Access Anywhere

Access to recorded calls is via a standard browser, no special software is needed. Authorized users can access the recorded calls from anywhere as long as they can connect to your network.

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Why Use The Xarios Call recorder

Recording phone calls is not difficult. Retrieving, searching for and listening to those calls is the clever bit! The Xarios browser interface enables calls to be quickly located using search criteria based on CLI (calling line identity), DDI, extension number or Agent number with additional filters of hunt group and department to further narrow the search – the multi-level security features on the interface ensures only permitted users can listen to calls.

 

The recording set up is comprehensive and simple: The set can include or exclude extensions, DDIs or incoming calls from certain numbers. The recording platform will identify the call path through the business so that as the call in transferred each segment can be played back. The Xarios Call Recorder enables a PCI compliant environment with automated or manual suppression of credit card details.

Management & Compliance

Increasingly organisations are using call recording to mentor and train their staff and here the Xarios platform leads the way with workforce management and call scoring options designed to manage and organise staff monitoring programs.

 

The Xarios recordings can be integrated into your CRM system so that individual call records can be stored in a customer's record.

 

The flexible nature of the Xarios platform means that today’s basic requirement can evolve into a sophisticated evaluation and compliant environment at a time and pace to suit the business needs.

Xarios Call Recorder Explained & Demo

Does It Fit Your Business?

All calls that go through your telephone system, outbound and inbound, can be recorded and stored. Depending on how your telephone system is configured, this can include other offices, remote workers and home workers.

Xarios Call Recorder is network based and is infinitely scalable allowing you to add more users at a single site, add other sites and incorporate remote and home workers. This gives a single call recording solution across your entire business.

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View More Telephone System Products

View more of T2K's range of available bolt-on products for all telephone systems from Call Recording, Call Management and Desktop PC Integration.

Everything You Need To Know

Secure and compliant

All recordings are made using the AES-256 encryption standard and contain an anti-tamper digital signature meaning that all Xarios recorded calls are admissible in court if needed.

Account code registration

Organisations may use account or reason codes during the customer interaction process. Xarios Call Recorder can identify the use of these codes in the conversation, allowing the user to quickly identify the relevant part of the call and replay it instantly.

Access anywhere

Access to recorded calls is via a standard browser, no special software is needed. Authorised users can access the recorded calls from anywhere that they can establish a connection to your network. The recorded calls that a user can view are determined by the individual permissions assigned to each user.

Scalable and networkable

Xarios Call Recorder is network based and is infinitely scalable allowing you to; add more users at a single site, add other sites and incorporate remote and home workers giving a single call recording solution across your entire estate.

Archive and backup

The secure recorded voice files can be stored off-site or in a secure hosted environment as part of your normal business continuity regime or treated separately.

Call segmentation

Often, calls are routed around an organisation; transferred to people and departments. Xarios Call Recorder identifies each part of the call as a segment. Segments can be quickly found and replayed. Once identified, individual segments can be stored separately or discarded.

Additional Xarios Call Recorder Information

Can't find what you're looking for in our "everything you need to know" section?

 

Take a look at the official Xarios call recorder brochure to find additional information.

 

You can also contact us directly on 01202 895 111 for a helpful member of our team to give you additional information about the Xarios call recorder platform and how it can benefit your business.

Our Core Values

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    Your Business Makes Our Business

    We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.

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    Only The Most Qualified For The Task

    All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.

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    Two Ears, One Mouth

    We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business. 

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    The Full Package In One Place

    We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix. 

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    A Genuine Value-For-Money Service

    Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.

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    We're Not Satisfied Until You Are

    We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.

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Contact Us

Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.

 

Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.

 

If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.

 

Call now on 0808 202 3200.