Mitel MiCollab

Mitel MiCollab (formerly Mitel Unified Communicator advanced (UCA)) is Mitel’s award- winning communications application that gives you, the user, a single access point for all your business communication and collaboration needs. It provides real-time access to everyone in the organisation, on or off the premise, and enhances the effectiveness of “in the moment” communications.

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Collaborate When & Wherever

No longer is collaboration limited to huddle rooms and conference tables. Collaborate anywhere, on any device, with the same set of tools and a consistent look and feel.

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Multiple Devices Into One

Get a collaboration experience that’s consistent and mirrored across all of your devices. Stop a conversation on one device and pick it up on another. It’s that simple.

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Empower Your Teams

Boost the sharing of knowledge and ideas across business silos. Extend the power of teams beyond your walls so workers can easily do the same with clients and partners.

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About Mitel MiCollab

Using MiCollab simple interface, you are able to quickly setup and modify how your calls are routed with Dynamic Status, including any preferential treatment for certain callers. You can use your mobile phone, residential set, or any phone to make and receive calls as if you were at your desk, so you are always within reach.

 

You can use a mobile device or a web site to access the MiCollab Web Portal to edit Dynamic Status, edit the Dynamic Extension number, and check corporate contact details, presence information, and voice mail message details. Wherever you are, you have access to the entire organisation and its tool-set. MiCollab also provides the ability to dial through your organisation's PBX, from wherever you are, using The Mitel OfficeLink feature.

Why Use Mitel MiCollab

With MiCollab (formerly Mitel Unified Communicator Advanced) users are more accessible and able to respond immediately to the needs of others through real-time communication methods. Contact information can be launched from caller ID screen-pops, while secure chat and web and video collaboration sessions can be initiated with a single click.

 

By integrating widely-used PC applications with a single access point for all communications and collaboration needs, you can improve the speed and efficiency of your employees, while also maximizing the value of your technology investments.

Everything You Need To Know

Improve Customer Responsiveness

Employees that deal with your customers are the face of your company. Their ability to process requests and queries as quickly and completely as possible reflects on the whole organisation.

With MiCollab, frontline staff can easily check the presence and availability of a subject-matter expert, and contact that person in the most effective way.

Collaboration tools can be used to quickly establish a conference call or a web conference, including the ability to share documents quickly and securely, resulting in a quick resolution to your customer’s inquiry.

Reduce Costs Across the Board

Everything you spend doing business comes off your profit margin. Hosted services, employee travel, facilities expenses, and long-distance communications charges add up.

User communities involved in regular conference calls or meetings can benefit from MiCollab audio, web and video conferencing services, fully integrated with MiCollab, so that any phone call can become an audio or web conference with the click of a mouse. This option eliminates the need to pay for hosted external conferencing services.

Presence

Save time when contacting people by knowing whether they are on the phone, away from their desk, or available for a video call, instant chat, or collaboration. Easily manage your presence status with Dynamic Status and specify IM, presence, and call routing options with a single status.

Your status can be changed from within MiCollab Client for the desktop, MiCollab Mobile Client for BlackBerry, Android and iOS based devices, or remotely from the MiCollab Web Portal, or automatically updated based on the user’s Microsoft Outlook® or IBM® Lotus Notes® calendar information.

Collaboration

With the growing number of mobile and geographically dispersed teams, video conferencing is now a crucial tool for facilitating rich communication. Point-to-point video provides a personal experience that builds stronger working relationships and allows more effective communication.

Integration with MiCollab audio, web, and video conferencing services allows users to easily place a video call with the click of a button and easily schedule collaboration sessions or create them instantly on the fly. In addition, MiCollab users are able to perform point-to-point voice and video calling with the MiVoice Video Unit.

Integration with Business Applications

MiCollab Client integrates with popular communications and productivity tools such as Outlook and Microsoft Office. Users can dial from their Outlook contact list, integrate their Dynamic Status with their Outlook calendar, and clickto-dial using smart tags.

MiCollab Client also integrates with IBM Lotus Notes, allowing users to dial from their contact list, launch web / video collaboration sessions, and integrate their Dynamic Status with their calendar.

An applications programming interface (API) enables customers and channel partners to integrate MiCollab Client into popular business applications including customer relationship management (CRM), enterprise resource planning (ERP), and vertical applications.

Flexible Deployment

Mitel offers customers the deployment option of their choice. MiCollab Client as part of MiCollab or as a standalone application that can be deployed as software on an industry standard server or into a virtual environment (VMware vSphere).

MiCollab Client can also be deployed in Teamwork Mode without the need for a connection to a communications platform. This makes it easy to deploy to users during a platform migration or to team members outside of the organisation like contractors, consultants, and partners.

Additional Mitel MiCollab Information

Can't find what you're looking for in our Mitel MiCollab "everything you need to know" section?

 

Take a look at the official Mitel MiCollab PDF. brochure. The brochure contains all necessary the information about Mitel MiCollab and how it can benefit your business and employees.

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View More Telephone System Products

View more of T2K's range of available bolt-on products for all telephone systems from Call Recording, Call Management and Desktop PC Integration.

Mitel MiCollab Explained

Does It Fit Your Business?

Employees that deal with your customers are the face of your company. Their ability to process requests and queries as quickly and completely as possible reflects on the whole organisation.

With MiCollab, frontline staff can easily check the presence and availability of a subject-matter expert, and contact that person in the most effective way.

Collaboration tools can be used to quickly establish a conference call or a web conference, including the ability to share documents quickly and securely, resulting in a quick resolution to your customer’s inquiry.

Our Core Values

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    Your Business Makes Our Business

    We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.

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    Only The Most Qualified For The Task

    All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.

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    Two Ears, One Mouth

    We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business. 

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    The Full Package In One Place

    We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix. 

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    A Genuine Value-For-Money Service

    Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.

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    We're Not Satisfied Until You Are

    We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.

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Contact Us

Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.

 

Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.

 

If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.

 

Call now on 0808 202 3200.