Mitel Phone Manager Outbound

Mitel Phone Manager Outbound make life easier for your outbound team! Phone Manager Outbound lets you create a list of people you want to call and automatically makes those calls, leaving your team to do what they are best at… Talking to customers!

If you have any questions about Mitel Phone Manager Outbound, or would like to get a quote for your system, please contact us directly using the contact us button below.

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Drive More Sales

Empower your staff with the right tools to drive more sales. Mitel Phone Manager Outbound is easy to use and maximises your staffs call time. Time is money, especially when on the phone.

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Easy To Use

Mitel Phone Manager Outbound is an easy to use tool which requires very minimal training. It's perfect for fast paced environments  and high staff turnover call centres.

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Double Talk Time

Doubling your teleworkers call time can sometimes mean doubling your revenue. Phone Manager Outbound helps you keep track of your teleworkers time management.

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About Phone Manager Outbound

Most businesses have some members of the team who make outbound calls – contact renewal, appointment confirmation, debt collection, post-sale follow up, regular customer contact or simply telecanvassing or telemarketing.

 

Phone Manager Outbound automates this process, dialling the call so that agents don’t have to consider which number to call – and then screen ‘popping’ a CRM with customer information. Once on the call the agent or operative has a selection of disposition codes to qualify what happened on the call, these can be presented in a supervisor screen so that they know what is happening in real time.

Why Use Phone Manager Outbound

It is generally accepted that if someone is manually dialling from a written database there will probably be only 15 minutes of talk time in the hour if they work hard, if they use a highlight and dial system they will get at least 18 minutes talk time, but using a progressive dialler like Phone Manager Outbound they will get between 30 and 35 minutes talk time per hour, so this investment will double the talk time achieved.

 

This is not to say that it will necessarily double the number of sales but given that you are doubling the talk time it will increase the sales – even an increase of 10% in sales will result in a ROI of months rather than years!

Everything You Need To Know

Recycling and Callbacks

The software automatically handles rules to recycle a dialled number if the called party does not answer or the user gets voicemail. The user can also book a callback at a specified time and date and Mitel Phone Manager Outbound will automatically make the call at the right time.

Disposition Codes & Contact Strategy

The software can be configured with “Disposition” codes (also known as “Outcome” or “Result” codes) that control the dialler behaviour and track whether the user managed to contact a “Right Party” and then whether the call was successful. Each Disposition Code can be configured with the appropriate “Wrap up” time after the call before the software dials the next number.

Realtime and Historical Reporting

Mitel Phone Manager Outbound provides the supervisor with a “Real-Time” view of campaigns so that the quality of the data and the performance of the team can be assessed at a glance. Useful information such as the % Right Party Contact (RPC) and the % Conversion rates are updated for today’s performance.

As well as a range of standard historical reports available from the Mitel Phone Manager Outbound UI, the software integrates to Mitel’s MiContact Center Office Edition software to provide activity reports for both inbound and outbound calls.

Mitel Phone Manager UI

The Mitel Phone Manager client software is configured to function as the Mitel Phone Manager Outbound user interface for outbound users and campaign specific disposition codes and call record data are dynamically applied to user’s screen in real time.

Key Features

• Automates outbound dialing
• Uses the MiVoice Office 250 telephone to make the calls
• No silent or dropped calls
• Call Blending gives priority to inbound calls, utilizing existing MiVoice Office 250 Hunt Groups
• Configurable Disposition Codes
• Real-Time & Historical reporting
• Easy to configure and use
• Optional previewing of contacts before dialling

Benefits

  • Vastly improves call connect and contact rates
  • Leverages existing Mitel infrastructure
  • Low cost of implementation
  • Users can handle both inbound and outbound calls
  • Software license upgrades quick to implement
  • Software can be visualised supporting both VMWare
    and Hyper-V

Additional Information About Mitel Phone Manager Outbound

Can't find what you're looking for in our Mitel Phone Manager Outbound" everything you need to know" section?

 

Take a look at the official Xarios/ Mitel Phone Manager Outbound brochure PDF. to read all about how the system can benefit your business in day-to-day use and campaigns.  

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View More Telephone System Products

View more of T2K's range of available bolt-on products for all telephone systems from Call Recording, Call Management and Desktop PC Integration.

Mitel Phone Manager Outbound Demonstration

Does It Fit Your Business?

The ROI will depend upon the nature of the calling activity – B2B, B2C and also the expected length of the call.

Phone Manager Outbound has been designed to operate exclusively on the Mitel MiVoice Office 250.

Phone Manager Outbound is the perfect solution for any business, big or small, that requires immediate results from telemarketing in a fast paced environment. Phone Manager Outbound takes all of the manual Excel spreadsheets out of the equation into a smart and easy to use interface for your teleworkers.

Our Core Values

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    Your Business Makes Our Business

    We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.

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    Only The Most Qualified For The Task

    All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.

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    Two Ears, One Mouth

    We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business. 

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    The Full Package In One Place

    We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix. 

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    A Genuine Value-For-Money Service

    Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.

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    We're Not Satisfied Until You Are

    We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.

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Contact Us

Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.

 

Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.

 

If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.

 

Call now on 0808 202 3200.