Reduce Training Time
The Mitel Phone Manager application is easy to use for all users. Users can make and receive calls all at the click of a mouse, reducing telephone training.
Caller Details Screen Pop
If your callers details has been listed in your businesses directory, when they call, their details will show up on your screen. This makes answering calls seamless with a personal touch.
Desktop PC & Mobile Friendly
Mitel Phone Manager is available as a mobile app, to make sure that you're still available when you're out of the office the same way as you would be when you're in.
Why Use Mitel Phone Manager
Mitel Phone Manager provides presence information for all users and makes transferring calls around the business as simple as possible. Instant Messaging between work colleagues is a key tool for day to day communications and the out of box integration to Microsoft Outlook, provides users with screen popping and easy dialling of contacts, either through the system directory or access to system speed dials.
Mitel Phone Manager is available in three levels of user licensing: Outlook, Professional and Team Leader.
Mitel Phone Manager Key Features
With the Mitel Phone Manager, you can increase productivity of staff, quite literally, at the click of a button. This is done through various features included in the Mitel Phone Manager Platform such as: Highlight-and-dial, hot desk status and control, call control from the desktop (answer, hold, transfer...), Microsoft Outlook dialling, detailed call history and much more.
All of this will help your team be more efficient at the click of a mouse. being able to call phone numbers from a website without having to dial the wrong number or write it down is a powerful tool - and one that saves a lot of time and money to businesses which handle many inbound and outbound calls.
Phone Manager Outlook
The Mitel Phone Manager Outlook is the entry level Phone Manager application. It allows you to do many basic tasks such as highlight and dial numbers from the users desktop and web applications.
The Mitel Phone Manager Outlook also allows you to control calls directly from your desktop with minimal effort. Answer, hold and transfer calls directly at just the click of a mouse. Minimising effort and maximising your time.
Many teams would benefit from the Mitel Phone manager Outlook's internal team IM chats, passing information fast and efficiently.
Phone Manager Outlook also allows teams to view directly from their desktop PC whether a colleague is away from their desk, on holiday, on the phone or online with the help of the "real-time presence" of all users.
Users of the Mitel Phone Manager Outlook also can benefit from detailed individual call history as well as an easy to use internal/ external searchable contact directory.
Phone Manager Professional
The Mitel Phone Manager Professional enjoys all the features of the Mitel Phone Manager Outlook and builds upon them in a range of features designed to put all of your contact centre tasks at your fingertips.
Maximising call agent and contact centre customer service and time efficiency is at the forefront of the Mitel Phone Manager Professional. With all the features from the Phone Manager Outlook, you can be sure that any agent using the Phone manager Professional will using their time to it's full potential, whilst using less effort to dial out.
Mitel Phone Manager Professional benefits from ACD Agent control (hunt group login).
Phone Manager Professional also benefits from integrated soft keys 1st party TAPI (call control events), CRM application support and API access.
Phone Manager Team Leader
Mitel Phone Manager Team Leader seamlessly builds upon Phone Manager Professional in a number of different ways.
The Mitel Phone Manager Team Leader is built with team managers in mind. It allows you interact with them more efficiently. You can aid manually manage their time and help them on the go.
Phone Manager Team Leader allows the user to view real time MiVoice Office 250 alarm notifications and real-time pop-up alerts of phone system and CT gateway alarms.
The system allows you to integrate 3rd party acd agent status, DND and FWD control at all times.
Everything You Need To Know
Making and transferring calls is a simple process using Mitel Phone Manager: a single mouse click replaces a multi-step process on the handset. Up to 4 calls can be easily controlled at any one time with clear information showing which call you are connected to. In addition, users can easily manage their forward, divert and do-not-disturb status.
Not every call a user takes will be about the same topic and in some circumstances you may want to prioritise certain calls over others. Mitel Phone Manager gives you this ability by clearly showing users the source of each call they take with a coloured title bar and caption. If required, the caption can be expanded to include more information about the call to enable them to answer it in a specific way
Each user is presented with a comprehensive history of all calls they have been involved with and can redial any with a button click. Missed calls are clearly defined as are calls from contacts in the centralised or personal directories.
• Highlight & dial numbers from desktop and web applications
• Mitel hot desk status and control
• Call control from the desktop (answer, hold, transfer…)
• Microsoft Outlook add-in for dialling & meet-me conference booking
• Control of do-not-disturb and forward state
• Real-time presence of all users in the organisation, grouped by department
• Detailed individual call history
• Searchable directory of internal and external contacts
• Windows integrated logon with minimal user-side configuration
• Reduce training requirements & speed up telephony tasks
• User status visibility makes it easy to find other users
• Clear identification of call types and vip customers
• Shared contacts for quick access to commonly used numbers
• Eradicate misdials by using highlight & dial
• Reduced total cost of ownership with simplified administration and centralised configuration
• Improve customer service
Additional Information About Mitel Phone Manager
Can't find what you're looking for in our "everything you need to know" section?
Download the official Mitel Phone Manager brochure below for more information about the product.
Alternatively, contact us directly on 0808 202 3200 or use our livechat box at the bottom right of your screen.
Mitel Phone Manager Demonstration
Does It Fit Your Business?
Mitel Phone Manager provides presence information for all users and makes transferring calls around the business as simple as possible.
Instant Messaging between work colleagues is a key tool for day to day communications and the out of box integration to Microsoft Outlook, provides users with screen popping and easy dialing of contacts, either through the system directory or access to system speed dials.
Our Core Values
Your Business Makes Our Business
We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.
Only The Most Qualified For The Task
All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.
Two Ears, One Mouth
We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business.
The Full Package In One Place
We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix.
A Genuine Value-For-Money Service
Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.
We're Not Satisfied Until You Are
We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.
Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.
Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.
If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.
Call now on 0808 202 3200.