Support

Businesses rely on telephone systems. Whether you're a small startup working from home or a corporate enterprise, we understand that your telephone system could be the difference between making or loosing money. 

 

That's why, here at T2K, we treat our client's phone systems as if they were ours. We make sure that any system provided by ourselves is running smoothly at all times, and if any issues do arise - they get fixed promptly and efficiently.

 

If you're in need of support with your telephone system, please contact us on our freephone number - 0808 202 3200. Alternatively, use the support options available below or view some of our user guides.

Knowledge Base

Broken-down guides all about Mitel and Gamma Horizon telephone systems.

Submit A Ticket To Our Support Team

Our help-desk support team will assist you.

Connect Through LiveChat

Get instant help Monday - Friday, 8.30am - 5.00pm.

Chat Over The Phone

Prefer talking to someone over the phone? Call in to our UK-based help desk today.

Request a call back

About Our Support

Here at T2K we support both existing and new clients. Whether you're looking for a one-time call out or an ongoing maintenance contract, we can help you.

 

For basic support, before calling into our support team, we would always recommend viewing any of the relevant user guides for your particular handset.

 

If you're still experiencing difficulties or a problem has arisen, we would recommend that you log a ticket via our ticketing system above. We have a dedicated team that deal with support tickets all day every day to make sure issues are solved promptly.

If an urgent issue arises such as the telephone system isn't functioning properly, calls are dropping or cutting out, we would recommend you call our support team directly on 0808 202 3200.

What To Expect From T2K

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    Your Business Makes Our Business

    We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.

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    Only The Most Qualified For The Task

    All of our engineers have the correct Mitel accreditation to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.

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    Two Ears, One Mouth

    We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business. 

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    The Full Package In One Place

    We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix. 

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    A Genuine Value-For-Money Service

    Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.

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    We're Not Satisfied Until You Are

    We take pride in our work, carrying out installs as if they were our own property. If you're not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.

Request An Engineer/ Maintenance Form

Need Help? Call Now On 0808 202 3200

Contact us directly. Our help team will be able to assist you along the way.

Areas We Cover

Here at T2K we cover all areas across the UK, however if you are out of England & Wales please contact us prior to any installation.

 

We have engineers on the road up and down the country ready to survey, install and support your telephone systems.

 

Our head office is based on the outskirts of Bournemouth with satellite offices across the country in the following locations:

 

  • London
  • Cardiff
  • Birmingham
  • Manchester
  • Ipswich

 

If you have any questions, require a quote or are looking for some support -- please contact us through our contact us page, send us a message on LiveChat or call us on 0808 202 3200.

england-orange

"T2K provided excellent service to us from the outset. Importantly they offered first class advice which ensured out new system met all of our needs. I was also particularly impressed by the quality of the installation and the initial support to ensure that everything was set up perfectly. I would thoroughly recommend them and I have no doubt we will be using them again in the future as our business continues to expand.”


I-Fulfilment

“We have used T2K for over 10 years and are very impressed with their expertise in networking and communications. Their ability to listen and produce solutions bespoke to different situations has saved our company thousands of pounds and eased the headache of researching a constantly developing technology. Their friendly and approachable support staff are knowledgeable and are always available, this continued excellence is apparent at all levels within their business”


JNP Group

“Good communication is at the heart of becoming an outstanding secondary school. We rely on T2K for their expert support of our telecommunications systems and competitive pricing on connection costs. T2K are a long term and trusted partner because all of their staff demonstrate and commitment to service quality.”


St. Andrews Catholic School

“Having decided to upgrade our telephone systems, we had contacted three companies, each of which had presented us with their proposals. Whist in the process of trying to evaluate which system would be most suitable, one of our supplied recommended T2K. we decided to contact T2K and arrangements were made for them to come and see us. Unlike the previous three companies, we found ourselves being introduced to an extremely versatile system by someone with a great deal of experience, a practical background in telecommunications, and what’s more, someone who explained the technicalities of what he was able to offer in an easy to understand formal, all of which inspired confidence. Having made sure that the system was capable of doing what we needed and more, as well as being satisfied that it was competitively priced, we paced our order with T2K. Installation to place exactly as arranged, with the minimum disruption, and the after sales service has been brilliant.”


Advanced Waste Solutions

“We asked T2K to provide a full telephony solution for our business which is highly dependent on the phone. They took time to understand the requirements and offered a number of options. They really came through with a cost effective and highly functional system. Implementation happened seamlessly and they configured it to our requirements. On-going support has been good and they have adapted the system to our changing needs. All in all, we believed they would be difficult to beat for any business dependant on their telephony.”


Highworth Insurance

“T2K have supplied and supported our Mitel telephone system and VoIP connections between our contact centres based in the UK and India since early 2010. The fast and efficient service we received from day one has continued and T2K have always gone over and above to satisfy our demanding needs. As a busy call centre operating in three locations T2K have installed and maintain the system and links allowing our business to seamless operate as one. I will therefore have no hesitation to recommend T2K.”


Home and Away Holidays

UK Wide Installation, Repairs & Maintenance. Contact Us Today

Contact Us

Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.

 

Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.

 

If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.

 

Call now on 0808 202 3200.