CORONAVIRUS

The military are on stand-by to provide support to emergency services if needed and the police are in talks of maintaining public order and focusing only on serious crimes during the inevitable further rise of COVID-19 cases in the UK.

The government's response is in its first stage - containing the outbreak - with the number of UK cases rising from 39 to 51 today (Tuesday 3rd March 2020).

Whilst many schools and businesses across the UK are pro-actively closing-down amid fears of Coronavirus spreading further; what measures should YOU take?

The spread of corona virus is from contact with items or people contaminated. The simple solution recommended by many governments is to not touch people. Tactile countries like France, Italy, and Iran have all pledged to stop shaking hands and greet through kissing whilst the virus continues to spread at an alarming rate. This was demonstrated clearly by Angela Merkel’s interior minister refusing to shake hands upon her entry to a presidential meeting.

But how can you implement this in the workplace and keep your employee’s safe? The answer is simple – Avoid contact. Yes, it really is that easy. Allow your employees to work from home as suggested by WHO and many others. This is easy to set up if you’re already an existing client of ours, but even if you’re not – let’s see what we can do to help.

How would it work during a further COVID-19 spread?

Firstly, calls still need to be answered. Luckily, we have the perfect solution; a hosted VoIP system. Our VoIP system can be unplugged from your office, plugged back into an internet connection with sufficient bandwidth (anywhere in the world) and keep all of its functions, features and even phone number.

If unplugging your phone wasn’t enough, you can twin your office phone to your mobile or even use the mobile app to make and receive calls – again, retaining your business phone number and directory.

Secondly, Emails need to be answered and notes need to be logged. Luckily most businesses can access their emails from a web-based email platform such as Office365.  Many businesses also use web-based CRM’s to access customer files and notes; so those won’t be missed out either.

How much could not having a remote working solution cost you?

Billable time

Where your business works on projects billed by the hour, a missed call can directly equate to lost revenue. Time that could otherwise be billed during a customer call may not be recouped – particularly if the client defaults to a non-real-time alternative like email.

Long term failings

Where your business provides customer service and support, missed calls have the potential to damage your reputation. Ultimately, reputational damage will cost your business dearly.

Compliance failings

If your business has an obligation to answer calls within a certain number of rings, every missed call costs money. However there are several factors to consider:

  • The actual cost of the compliance failure
  • Any industry-assigned fines associated with failing to meet targets
  • Any legal costs associated with breaches in compliance
  • The cost of any negative press associated with breaches and perceived poor service

We’re not saying it’s the perfect solution for everyone

For businesses that need access to physical products for shipping or paper copies of files, this might not be a viable solution. However, if your business is not dependant on meeting customers in person or is web based, this could be the perfect solution for you.

If you’d like to discuss setting up your business to become home-worker friendly, get in touch today. We’d be more than happy to discuss options with you to increase staff productivity during Coronavirus (COVID-19).