Mitel Call Reporting

The entry level features of the solution provide access to lists of calls which can be filtered by many properties to identify specific calls. The system tracks all external and internal calls, and provides dedicated reports for highlighting ‘Lost’ and ‘Unreturned Lost Calls’ to the user.

The Inbound Call Summary provides a historic view of call traffic and how users of the telephone system are performing.

Customisation filters allow users to search for specific calls or analyse call data from a specific source. Once reports and filters have been created, they can then be easily shared between other users to improve performance and collaboration.

This optional feature provides an automated way of running reports and delivering them to users via email or by saving them to a network location. Scheduling is ideal for running reports for large amounts of data or for delivering monthly, weekly, daily or even hourly reports that can be used to review performance or actively manage users.