Oak ReportX

Oak ReportX is an advanced call reporting solution for businesses and call centres of any size. From standard call logging through to real-time call centre reporting together with intelligent wallboard display, Report meets and exceeds your reporting needs.

ReportX can increase customer satisfaction by helping you ensure that all calls are answered quickly and directed to the correct department first time.

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Retain Customers

Answer telephone calls quickly and handle them effectively with Oak ReportX. Answering calls in a timely fashion helps with retention and increases business.

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Increase Staff productivity

Stay informed by making live call stats available on large screen displays. This can motivate your team to receive and make more phone calls faster.

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Alarm/ Fraud Detection

Highlight exceptional or pre-flagged calls immediately so any fraud costs can be minimised or even prevented. This will also save time with your call agents.

Why Use Oak ReportX

Oak have been designing and developing call reporting and call recording
products since 1987, combining innovation with intuitive design for clever solutions that anyone can use.

ReportX is a user-friendly, cost-effective call reporting solution that helps you make a difference where it matters most: to your staff, to your customers, and to your bottom-line.

ReportX provides clear wallboard views and a comprehensive range of reports on all inbound and outbound call activity. It will help you understand, keep track of, and improve the use of communications across your business.

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Customer Service & Telesales

Improve customer service by reducing wait times. Monitor the volume of incoming calls, including missed ones, and check wait times; add lines to improve service or remove some to save money.

Understand sales performance by monitoring call volume and total talk time and comparing these with sales figures. Set targets and display KPIs on a wallboard to incentivize staff to go the extra mile.

Quickly evaluate a marketing campaign by assigning a DDI, then run a report on that extension to see if it received sufficient calls to make it worth adopting a similar strategy again.

Info & Enquire

Ikon Group
3 months ago
We approached Lindsey at T2K to quote for a new office VoIP system, she was super helpful and arranged for a Director to visit us...
Gillingham Travel
6 months ago
Gillingham travel ltd Raj“We moved over to T2K’s hosted system a few months ago and I can honestly say they have been brilliant. From my initial...
Lorraine Quy
3 months ago
Worked with the Team during an Office move. Very helpful friendly and professional. Couldn't do enough to assist with our constant questions around the system,...

Why use T2K for Your Telecoms?

T2K has a great deal of experience in installing and maintaining telephone systems across the UK since 1991.

T2K Wall Sign

Best Price Guaranteed

With fewer overheads, T2K can guarantee outstanding prices at all times. Our pricing is also completely transparent; no hidden fees, and our costs don't change.

Fully Acreddited Engineers

T2K Engineers are all fully qualified and have the relevant accreditations to handle all support and installation.

Over 25 Years In Telecoms

With almost three decades of providing, installing and supporting telecoms equipment to companies across the UK, T2K have built a wealth of expertise.