Why Use Oak ReportX
Oak have been designing and developing call reporting and call recording
products since 1987, combining innovation with intuitive design for clever solutions that anyone can use.
ReportX is a user-friendly, cost-effective call reporting solution that helps you make a difference where it matters most: to your staff, to your customers, and to your bottom-line.
ReportX provides clear wallboard views and a comprehensive range of reports on all inbound and outbound call activity. It will help you understand, keep track of, and improve the use of communications across your business.
Customer Service & Telesales
Improve customer service by reducing wait times. Monitor the volume of incoming calls, including missed ones, and check wait times; add lines to improve service or remove some to save money.
Understand sales performance by monitoring call volume and total talk time and comparing these with sales figures. Set targets and display KPIs on a wallboard to incentivize staff to go the extra mile.
Quickly evaluate a marketing campaign by assigning a DDI, then run a report on that extension to see if it received sufficient calls to make it worth adopting a similar strategy again.
Info & Enquire
Why use T2K for Your Telecoms?
T2K has a great deal of experience in installing and maintaining telephone systems across the UK since 1991.