Rather than leaving your customers sitting in a queue- why not give them the option of receiving a call back when it is their turn to be answered?
The IVR asks the customer to state their name and to confirm the number they wished to be called back on (they can also optionally leave a short message), the call retains it’s place in the queue and when it is their turn to get a call back the agent can listen to the message before the call is made. Using complementary software applications also from Xarios Technologies this application can integrate with most leading CRM packages, additionally calls can be recorded and quality scored for training and auditing purposes.
In many environments today where purchases or transactions are undertaken over the phone, the supplying organisation has to ensure that the terms and conditions of the transaction are clearly stated to the buyer. Compliance manager does this, it plays a pre-recorded message to the client and gives the option of transferring the call back to the agent when the compliance message has been played.
Custom IVR applications
If your requirement is not outlined in one of the applications shown above then call our team for a discussion – they can arrange a design, build and install a custom IVR application based on a particular set of circumstances.
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Why use T2K for Your Telecoms?
T2K has a great deal of experience in installing and maintaining telephone systems across the UK since 1991.