Xarios IVR (Interactive Voice Response)

The Xarios Technologies interactive voice response (IVR) framework provides a platform for both ‘shrink wrap’ and bespoke IVR applications to be deployed.

IVR applications are generally developed to stream line and automate repetitive tasks usually provided by existing staff members.

Easy To Use Web Interface

Xarios IVR solution employs an intuitive web based interface (no client- side install required) for configuring and managing the IVR implementation.

Multiple IVR Platform

The IVR framework allows the customer to implement multiple IVR applications on the same platform at the same time, reducing the cost of implementation and installation.

Access To All IVRs

IVR Licensing is designed on a per channel basis so once the system is up and running any of the available applications can be used by the customer.

Queue Manager

Rather than leaving your customers sitting in a queue- why not give them the option of receiving a call back when it is their turn to be answered?

The IVR asks the customer to state their name and to confirm the number they wished to be called back on (they can also optionally leave a short message), the call retains it’s place in the queue and when it is their turn to get a call back the agent can listen to the message before the call is made. Using complementary software applications also from Xarios Technologies this application can integrate with most leading CRM packages, additionally calls can be recorded and quality scored for training and auditing purposes.

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Compliance Manager

In many environments today where purchases or transactions are undertaken over the phone, the supplying organisation has to ensure that the terms and conditions of the transaction are clearly stated to the buyer. Compliance manager does this, it plays a pre-recorded message to the client and gives the option of transferring the call back to the agent when the compliance message has been played.

Custom IVR applications

If your requirement is not outlined in one of the applications shown above then call our team for a discussion – they can arrange a design, build and install a custom IVR application based on a particular set of circumstances.

Info & Enquire

Ikon Group
3 months ago
We approached Lindsey at T2K to quote for a new office VoIP system, she was super helpful and arranged for a Director to visit us...
Gillingham Travel
6 months ago
Gillingham travel ltd Raj “We moved over to T2K’s hosted system a few months ago and I can honestly say they have been brilliant. From my initial...
Lorraine Quy
3 months ago
Worked with the Team during an Office move. Very helpful friendly and professional. Couldn't do enough to assist with our constant questions around the system,...

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