Easy To Use Web Interface
Xarios IVR solution employs an intuitive web based interface (no client- side install required) for configuring and managing the IVR implementation.
Multiple IVR Platform
The IVR framework allows the customer to implement multiple IVR applications on the same platform at the same time, reducing the cost of implementation and installation.
Access To All IVRs
IVR Licensing is designed on a per channel basis so once the system is up and running any of the available applications can be used by the customer.
Outlined here are some of the most popular IVR applications – these can be tailored to meet each customer’s exact needs
Rather than leaving your customers sitting in a queue- why not give them the option of receiving a call back when it is their turn to be answered?
The IVR asks the customer to state their name and to confirm the number they wished to be called back on (they can also optionally leave a short message), the call retains it’s place in the queue and when it is their turn to get a call back the agent can listen to the message before the call is made. Using complementary software applications also from Xarios Technologies this application can integrate with most leading CRM packages, additionally calls can be recorded and quality scored for training and auditing purposes.
In many environments today where purchases or transactions are undertaken over the phone, the supplying organisation has to ensure that the terms and conditions of the transaction are clearly stated to the buyer. Compliance manager does this, it plays a pre-recorded message to the client and gives the option of transferring the call back to the agent when the compliance message has been played.
Custom IVR applications
If your requirement is not outlined in one of the applications shown above then call our team for a discussion – they can arrange a design, build and install a custom IVR application based on a particular set of circumstances.
Everything You Need To Know
The Q-Minder application provides queuing customers a way to leave their phone number and have the IVR wait in the queue on their behalf. When the IVR’s call reaches an agent in a hunt group it will play the agent a message such as “this is Q-Minder call – please hold to be transferred”. The Call will then connect the agent to the customer.
This system deals with a specific problem inbound call centres face on a daily basis; the fact that inbound calls arrive in peaks and troughs and at certain times of the day the call centre will lose calls and at others, the call centre has agents who are idle.
When a customer has an existing relationship with a user on the system the Agent Routing IVR can route an inbound call to this user automatically.
The IVR will detect the incoming caller’s telephone number and perform a database lookup to find the corresponding agent handling that customer’s account. The IVR will then route the call directly to speed up customer contact.
Many call centres that are regulated by the Financial Services Association (FSA) are required to read a “Compliance Statement” to a caller when a sales is made. This statement can often take an agent several minutes to read.
The Announcement IVR can be configured to automatically read this statement for the agent (by conference) and return the caller to the agent in order to complete the call saving staff time and improve staff motivation.
Additional Xarios IVR Information
Looking for additional information on the Xarios IVR?
Download the official Xarios IVR brochure below or contact us directly on 0808 202 3200 to speak so a helpful member of our team about the product.
Our Core Values
Your Business Makes Our Business
We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.
Only The Most Qualified For The Task
All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.
Two Ears, One Mouth
We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business.
The Full Package In One Place
We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix.
A Genuine Value-For-Money Service
Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.
We're Not Satisfied Until You Are
We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.
Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.
Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.
If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.
Call now on 0808 202 3200.