Depending on requirements, the system can be configured to store call recordings indefinitely or to automatically delete them after a set period of time. Recordings can be stored locally on the server or archived off to network shares.

Each recording solution employs an advanced set of security profiles and policies that can easily be used to manage and maintain access levels for each user of the system. In addition, all calls are encrypted with AES 256 encryption so that they are tamper proof and are eligible for use as legal evidence.

Where credit card details are being taken over the phone the solution has automatic processes that can be used to pause and resume calls so that sensitive information is not stored by the call recording solution.

By including an exclusion list, you can prevent calls from or to specific numbers from being recorded. For example, if calls to senior managers shouldn’t be recorded, simply add their number or extension to an exclusion lost and those calls won’t be available to play back.