Web-Based Search/ Playback
The solution provides an intuitive web based interface for the searching and playback of recordings. Coupled with the extensive call information stored (Agent Ids, Hunt Groups etc.), calls are quick and easy to find.
Where credit card details or other sensitive information is being taken over the phone the system can mute recordings at the appropriate
time to not store sensitive information.
No Additional Hardware
No additional hardware is required for the Mitel MiVoice Office SBE call recorder. A simple license upgrade is enough to get you recording calls straight away.
Why Use MiVoice Office SBE Call Recorder
Call recording is increasingly seen as a ‘must have’ application for small business. It enables quick and confident dispute resolution, as well as the option to review calls for training and mentoring purposes.
Businesses in certain industries are required by their governing body to record all calls for compliance purposes. For those companies taking credit card payments over the phone, the call recorder provides a method of muting recordings so that sensitive information is not stored.
Secure & PCI Compliant
Each recording solution employs an advanced set of security profiles and policies that can easily be used to manage and maintain access levels for users of the system. In addition, all calls are encrypted with AES 256 encryption so that they are tamper proof and can be used as legal evidence.
Where credit card details or other sensitive information is being taken over the phone the system can mute recordings at the appropriate time so that sensitive information is not stored by the call recording solution.
Everything You Need To Know
Depending on requirements, the system can be configured to store call recordings indefinitely or to automatically delete them after a set period of time. Recordings can be stored locally on the server or archived off to network shares.
MiVoice Office Call Recorder employs an intuitive web based interface for the searching and playback of recordings. Coupled with all the call information from the real-time link, calls are quick and easy to locate.
The use of a real-time OAI link to the MiVoice Office 250 ensures that all possible details about the telephone calls are captured, including; call transfers, Caller ID, DDI, Hunt Group, Extension and account code.
You can easily search for and playback any call either through your MiVoice Office Application Suite dashboard by clicking the ‘Recordings’ tab, allowing you to filter through the calls with various
options. Or you can search for and playback you own calls directly from your Mitel Phone Manager desktop client on the ‘Call history’ tab.
Using either of these methods of call playback will open the call in a new window which displays all the details of the call.
Each recording solution employs an advanced set of security profiles and policies that can easily be used to manage and maintain access levels for each user of the system. In addition, all calls are encrypted with AES 256 encryption so that they are tamper proof and are eligible for use as legal evidence.
Where credit card details are being taken over the phone the solution has automatic processes that can be used to pause and resume calls so that sensitive information is not stored by the call recording solution.
By including an exclusion list, you can prevent calls from or to specific numbers from being recorded. For example, if calls to senior managers shouldn’t be recorded, simply add their number or extension to an exclusion lost and those calls won’t be available to play back.
Additional MiVoice Office SBE Call Recorder Information
Can't find what you're looking for?
Take a look at the official Mitel brochure all about the MiVoice Office SBE Call Recorder.
If you would rather ask a few questions over the phone, no worries. Call us and talk to a helpful member of our team on 0808 202 3200 today.
Our Core Values
Your Business Makes Our Business
We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.
Only The Most Qualified For The Task
All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.
Two Ears, One Mouth
We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business.
The Full Package In One Place
We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix.
A Genuine Value-For-Money Service
Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.
We're Not Satisfied Until You Are
We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.
Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.
Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.
If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.
Call now on 0808 202 3200.