Oak RecordX Call Recording

Oak RecordX is the award winning unified Call Recording system that includes fixed line, mobile and VoIP recording in a single solution.

RecordX works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.

FCA & PCI DDS Compliant

Oak ensures that their RecordX call recorder meets all the recommended compliance needs. RecordX also supports many options to allow you to mask certain credit card details.

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Single & Multi-Site

Oak RecordX ensures that businesses with multi-sites would not be negatively impacted. That's why they made sure that it would be a fully integrated solution for all businesses.

Resolve Displutes

A dispute does not last long when a call has been recorded. You can also find calls quickly and email an extract to your client to confirm contract details if required.

Meeting Requirements

The latest version of Oak’s market leading Call Recording solution, RecordX, has been tailored to meet the specific requirements of the Payment Card Industry. Currently all of our call recording products store calls using AES 256bit encryption. This means the calls are secure and tamper-proof. However, in mid 2010 the PCI stipulated that if members do record calls they should make “best endeavours” to ensure that the three-digit CV2 number is not recorded.

RecordX includes a new feature that allows agents to tell the call recording system not to record the part of the call where the customer speaks the CV2 number. The agent can enter the ‘stop recording’ command during the call to pause recording and the ‘start recording’ command to resume. So for example the agent would stop the recording then ask; “Can I have the last three digits on the back of your card" before entering the resume command. The CV2 number is not recorded, while the rest of the call is recorded and easily available for playback using the RecordX web interface.

Oak telecom recordX call recording

Why Use Oak RecordX

The range of uses to which call recording is now being applied has expanded greatly. Users can now opt for solutions that record 100% of calls – essential in businesses that need to record calls for legal or compliance reasons.

The functionality of call recording solutions today goes beyond the simple recording of calls. You can now automatically analyse what is going on in those calls: from assessing the effectiveness of call handling scripts, to identifying customer service trends or spotting product mentions in calls.

Info & Enquire

Ikon Group
3 months ago
We approached Lindsey at T2K to quote for a new office VoIP system, she was super helpful and arranged for a Director to visit us...
Gillingham Travel
6 months ago
Gillingham travel ltd Raj“We moved over to T2K’s hosted system a few months ago and I can honestly say they have been brilliant. From my initial...
Lorraine Quy
3 months ago
Worked with the Team during an Office move. Very helpful friendly and professional. Couldn't do enough to assist with our constant questions around the system,...

Why use T2K for Your Telecoms?

T2K has a great deal of experience in installing and maintaining telephone systems across the UK since 1991.

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T2K Engineers are all fully qualified and have the relevant accreditations to handle all support and installation.

Over 25 Years In Telecoms

With almost three decades of providing, installing and supporting telecoms equipment to companies across the UK, T2K have built a wealth of expertise.