Xarios Call Recorder

The Xarios Technologies call recorder platform is highly scalable from a handful of extensions, up to a multi-site multi-trunk environment – with the capability to connect to extensions, ISDN or Sip trunks – the Xarios platform can be configured to cost effectively meet your exact needs.

Resilient & Reliable

Faulty phone systems can result in poor customer service that may tarnish a company’s reputation for years. Compared to traditional telephones, our system won’t fall over in a gale.

Archive & Backup

The secure recorded voice files can be stored off-site or in a secure hosted environment as part of your normal business continuity regime or treated separately.

Access Anywhere

Access to recorded calls is via a standard browser, no special software is needed. Authorised users can access the recorded calls from anywhere as long as they can connect to your network.

Why Use The Xarios Call recorder

Recording phone calls is not difficult. Retrieving, searching for and listening to those calls is the clever bit! The Xarios browser interface enables calls to be quickly located using search criteria based on CLI (calling line identity), DDI, extension number or Agent number with additional filters of hunt group and department to further narrow the search – the multi-level security features on the interface ensures only permitted users can listen to calls.

The recording set up is comprehensive and simple: The set can include or exclude extensions, DDIs or incoming calls from certain numbers. The recording platform will identify the call path through the business so that as the call in transferred each segment can be played back. The Xarios Call Recorder enables a PCI compliant environment with automated or manual suppression of credit card details.

Questions

Management & Compliance

Increasingly organisations are using call recording to mentor and train their staff and here the Xarios platform leads the way with workforce management and call scoring options designed to manage and organise staff monitoring programs.

The Xarios recordings can be integrated into your CRM system so that individual call records can be stored in a customer's record.

The flexible nature of the Xarios platform means that today’s basic requirement can evolve into a sophisticated evaluation and compliant environment at a time and pace to suit the business needs.

Info & Enquire

Ikon Group
2 months ago
We approached Lindsey at T2K to quote for a new office VoIP system, she was super helpful and arranged for a Director to visit us...
Gillingham Travel
4 months ago
Gillingham travel ltd Raj “We moved over to T2K’s hosted system a few months ago and I can honestly say they have been brilliant. From my initial...
Lorraine Quy
2 months ago
Worked with the Team during an Office move. Very helpful friendly and professional. Couldn't do enough to assist with our constant questions around the system,...

Does It Fit Your Business?

Xarios Call Recorder Explained

Xarios Call Recorder is network based and is infinitely scalable allowing you to add more users at a single site, add other sites and incorporate remote and home workers. This gives a single call recording solution across your entire business.

Why use T2K for Your Telecoms?

T2K has a great deal of experience in installing and maintaining telephone systems across the UK since 1991.

t2k-sign-indoor-reception

Best Price Guaranteed

With fewer overheads, T2K can guarantee outstanding prices at all times. Our pricing is also completely transparent; no hidden fees, and our costs don't change.

Fully Acreddited Engineers

T2K Engineers are all fully qualified and have the relevant accreditations to handle all support and installation.

Over 25 Years In Telecoms

With almost three decades of providing, installing and supporting telecoms equipment to companies across the UK, T2K have built a wealth of expertise.