Why Use The Xarios Call recorder
Recording phone calls is not difficult. Retrieving, searching for and listening to those calls is the clever bit! The Xarios browser interface enables calls to be quickly located using search criteria based on CLI (calling line identity), DDI, extension number or Agent number with additional filters of hunt group and department to further narrow the search – the multi-level security features on the interface ensures only permitted users can listen to calls.
The recording set up is comprehensive and simple: The set can include or exclude extensions, DDIs or incoming calls from certain numbers. The recording platform will identify the call path through the business so that as the call in transferred each segment can be played back. The Xarios Call Recorder enables a PCI compliant environment with automated or manual suppression of credit card details.
Management & Compliance
Increasingly organisations are using call recording to mentor and train their staff and here the Xarios platform leads the way with workforce management and call scoring options designed to manage and organise staff monitoring programs.
The Xarios recordings can be integrated into your CRM system so that individual call records can be stored in a customer's record.
The flexible nature of the Xarios platform means that today’s basic requirement can evolve into a sophisticated evaluation and compliant environment at a time and pace to suit the business needs.
Info & Enquire
Does It Fit Your Business?
Xarios Call Recorder Explained
Xarios Call Recorder is network based and is infinitely scalable allowing you to add more users at a single site, add other sites and incorporate remote and home workers. This gives a single call recording solution across your entire business.
Why use T2K for Your Telecoms?
T2K has a great deal of experience in installing and maintaining telephone systems across the UK since 1991.