Mitel Phone Manager
Mitel Phone Manager makes day-to-day office communications simple by giving users complete control over their telephone. Not only will this reduce the need for training but also delivers business productivity and customer service enhancements.
Mitel Phone Manager provides presence information for all users and makes transferring calls around the business as simple as possible. Instant Messaging between work colleagues is a key tool for day to day communications and the out of box integration to Microsoft Outlook, provides users with screen popping and easy dialing of contacts, either through the system directory or access to system speed dials.
Mitel MiCollab
Mitel MiCollab provides a single access point for all your business communication and collaboration needs. It gives you unprecedented control over your communications and allows real time access to everyone in the organisation regardless of location, with rich presence information that makes every phone call or instant message (IM) count.
Using MiCollab Client’s simple interface, you are able to quickly setup and modify how your calls are routed with Dynamic Status, including any preferential treatment for certain callers. You can use your mobile phone, residential set, or any phone to make and receive calls as if you were at your desk, so you are always within reach.
Xarios Campaign Manager
Make life easier for your outbound team! Campaign Manager lets you create a list of people you want to call and automatically makes those calls, leaving your team to do what they are best at… Talking to customers!
Most businesses have some members of the team who make outbound calls – contact renewal, appointment confirmation, debt collection, post-sale follow up, regular customer contact or simply tele-canvassing or telemarketing.
But how efficient or effective is this activity? With Xarios Campaign Manager you can find out all of the details of what is working, and what areas may need improvements.
EMIS Health Integration
The EMIS Health integration for both Mitel and hosted telephone systems allows medical practices to be more efficient within the business by saving time and records calls.
EMIS Health saves time for medical practices by allowing the admin or call-taker to view screen pops as a patient calls into the practice with the patients records.
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