Why Use Mitel Call Reporter?
Mitel Phone Manager provides presence information for all users and makes transferring calls around the business as simple as possible. Instant Messaging between work colleagues is a key tool for day to day communications and the out of box integration to Microsoft Outlook, provides users with screen popping and easy dialling of contacts, either through the system directory or access to system speed dials.
Mitel Phone Manager is available in three levels of user licensing: Outlook, Professional and Team Leader.
Mitel Phone Manager Key Features
With the Mitel Phone Manager, you can increase productivity of staff, quite literally, at the click of a button. This is done through various features included in the Mitel Phone Manager Platform such as: Highlight-and-dial, hot desk status and control, call control from the desktop (answer, hold, transfer...), Microsoft Outlook dialling, detailed call history and much more.
All of this will help your team be more efficient at the click of a mouse. being able to call phone numbers from a website without having to dial the wrong number or write it down is a powerful tool - and one that saves a lot of time and money to businesses which handle many inbound and outbound calls.
Phone Manager Outlook
The Mitel Phone Manager Outlook is the entry level Phone Manager application. It allows you to do many basic tasks such as highlight and dial numbers from the users desktop and web applications.
The Mitel Phone Manager Outlook also allows you to control calls directly from your desktop with minimal effort. Answer, hold and transfer calls directly at just the click of a mouse. Minimising effort and maximising your time.
Many teams would benefit from the Mitel Phone manager Outlook's internal team IM chats, passing information fast and efficiently.
Phone Manager Outlook also allows teams to view directly from their desktop PC whether a colleague is away from their desk, on holiday, on the phone or online with the help of the "real-time presence" of all users.
Users of the Mitel Phone Manager Outlook also can benefit from detailed individual call history as well as an easy to use internal/ external searchable contact directory.
Phone Manager Professional
The Mitel Phone Manager Professional enjoys all the features of the Mitel Phone Manager Outlook and builds upon them in a range of features designed to put all of your contact centre tasks at your fingertips.
Maximising call agent and contact centre customer service and time efficiency is at the forefront of the Mitel Phone Manager Professional. With all the features from the Phone Manager Outlook, you can be sure that any agent using the Phone manager Professional will using their time to it's full potential, whilst using less effort to dial out.
Mitel Phone Manager Professional benefits from ACD Agent control (hunt group login).
Phone Manager Professional also benefits from integrated soft keys 1st party TAPI (call control events), CRM application support and API access.
Phone Manager Team Leader
Mitel Phone Manager Team Leader seamlessly builds upon Phone Manager Professional in a number of different ways.
The Mitel Phone Manager Team Leader is built with team managers in mind. It allows you interact with them more efficiently. You can aid manually manage their time and help them on the go.
Phone Manager Team Leader allows the user to view real time MiVoice Office 250 alarm notifications and real-time pop-up alerts of phone system and CT gateway alarms.
The system allows you to integrate 3rd party acd agent status, DND and FWD control at all times.
Does It Fit Your Business?
Phone Manager Mobile
Today’s mobile workforce requires access to secure and reliable communication and collaboration tools regardless of location, in order to deliver a seamless and consistent service to their customers. Mitel Phone Manager Mobile app delivers smarter communications, between colleagues, customers and partners, enabling people to connect and collaborate more easily and effectively, no matter where they are or how they work.
About Phone Manager Mobile
Why use T2K for Your Telecoms?
T2K has a great deal of experience in installing and maintaining telephone systems across the UK since 1991.
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