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Which Mitel System Do I Have?

Here at T2K Voice & Data we often get asked to quote for many “bolt-on” products for existing phone systems. The issue we face is that often people do not know what telephone system they have – or where the main system is located in the building. This makes it very difficult to quote accurately for things such as licences.

It’s very common that people think the name on the handset is the phone system – and it’s an easy mistake to make. Unfortunately this is just the handset model and not the model of the system. We have put together this small article on how to find out what system you have in place with these three options.

Please note that this is only for telling the difference between Mitel MiVoice Business (3300) and Mitel MiVoice Office 250 (5000).

Option 1 (Easiest) – Looking at the handset display

Below we have put together “spot the difference” style pictures. This method would work for the following handsets: Mitel 5320, 5330, 5340, 5312 and 5324. The handset model name can often be found at the top of the phone or on the back.

Mitel-3300-5000-difference-

For the Mitel 5320, 5330, 5340 –

  • Green (time) – The layout of the time is different. On the Mitel 3300 the time is displayed as follows:  HH:MM(a/p) DD-MM-YY. The main difference is that on the Mitel 3300, there are dashes between the dates.
  • Red (line) – On the MiVoice Office 250 (Mitel 5000) the solid black line is at the top.
  • Blue (extension number) – On the MiVoice Office 250 the extension number is at the top. Although this can be programmed on the Mitel 3300, the 250 has the “X” in front.
  • Yellow (page number asterisk) – On the MiVoice Business the page numbers are surrounded by 4 asterisks each side (*).
5312-24-3300-500-difference

For the Mitel 5312 & 5324 –

  • Green (time) – The layout of the time is different. On the Mitel 3300 the time is displayed as follows:  HH:MM DD-MM-YY. The main difference is that on the Mitel 3300, there are dashes between the dates and the date is displayed at the top of the phone.
  • Blue (extension number) – On the MiVoice Business (3300) this is displayed as EXT#:(xxxx), compared to the MiVoice Office 250 which has the "x" in front.

Option 2 (Medium) – Finding your system “box”

The phones are all controlled by a central box. This will – or should have – the system name on it. Although in the past we’ve found some controllers in some rather obscure places, the main place you should check first is in your server cabinet. Server cabinets are often found in the server rooms, in receptions or in the office. They can either be freestanding cabinets or wall mounted.

Mitel-HX-5000-Digital-System-Front

You would most likely encounter the following names on the box:

  • Mitel MiVoice Business
  • Mitel 3300
    • Mitel 3300 CX II
    • Mitel 3300 CXi II
    • Mitel 3300 MXe II
    • Mitel 3300 AX
  • Inter-Tel 5000
    • Inter-Tel CS5200
    • Inter-Tel CS5400
    • Inter-Tel CS5600
  • Mitel 5000
  • Mitel MiVoice Office

Option 3 (Most difficult) – Log into the system

The only reason we have listed this option as the most difficult is because not everyone has access to the username and password to log into the system.  If you do, log into the system. You will be able to find the name of the system and the system version on there too. If you do not know how to do this and you have a system maintainer, they should be able to do this for you.