MiContact Center Solutions
Whether it is a department, an enterprise, or something in between, the goal of any contact center is to provide the excellent and efficient customer experience required to build and maintain profitable relationships.
With MiContact Centre you can: Empower customers, ensure agent productivity, manage efficiently and streamline operations.
MiContact Center Solutions comes in three packages suited to different sized businesses: MiContact Center Office, MiContact Center Business, MiContact Center Enterprise.
Find out more about the MiContact Center Packages here.
Oak ReportX
Oak's ReportX is an advanced call reporting solution for businesses of any size. ReportX includes both call logging and intelligent wallboard display.
The Oak ReportX also helps you control costs, has fraud detection, includes wallboard displays, traffic analysis and response management to help with business increase and customer retention.
Xarios IVR
The Xarios Technologies interactive voice response (IVR) framework provides a platform for both ‘shrink wrap’ and bespoke IVR applications to be deployed.
IVR applications are generally developed to stream line and automate repetitive tasks usually provided by existing staff members.
IVR applications are widely varied however some frequently encountered applications would include: account balances, delivery tracking, call queue management, compliance applications, call routing self service and post call surveys.
Mitel Business Dashboard
The Mitel Business Dashboard was designed for the MiVoice Office 250 platform. It gives you a complete real-time and historical view of what is happening on your Mitel communications system.
The Mitel business dashboard allows you to optimise the use of your employees and system resources, monitor performance, identify opportunities for improvement and identify opportunities for cost savings.
Gamma Inbound
Inbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.
Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your business needs.
Contact Us
Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.
Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.
If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.
Call now on 0808 202 3200.
