T2K Call Management Options
MiContact Center Solutions
Whether it is a department, an enterprise, or something in between, the goal of any contact center is to provide the excellent and efficient customer experience required to build and maintain profitable relationships.
With MiContact Centre you can: Empower customers, ensure agent productivity, manage efficiently and streamline operations.
MiContact Center Solutions comes in three packages suited to different sized businesses: MiContact Center Office, MiContact Center Business, MiContact Center Enterprise.
Oak's ReportX is an advanced call reporting solution for businesses of any size. ReportX includes both call logging and intelligent wallboard display.
The Oak ReportX also helps you control costs, has fraud detection, includes wallboard displays, traffic analysis and response management to help with business increase and customer retention.
The Xarios Technologies interactive voice response (IVR) framework provides a platform for both ‘shrink wrap’ and bespoke IVR applications to be deployed.
IVR applications are generally developed to stream line and automate repetitive tasks usually provided by existing staff members.
IVR applications are widely varied however some frequently encountered applications would include: account balances, delivery tracking, call queue management, compliance applications, call routing self service and post call surveys.
Mitel Call Reporting
With MiVoice Office Call Reporter, your small business has immediate access to a comprehensive and easy-to-use call reporting and management application for the MiVoice Office 250 as part of the MiVoice Office Application Suite.
Inbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.
Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your business needs.
Gamma Horizon Collaborate
Whether internally collaborating with other employees or dealing externally with customers, your business would benefit from a fully-unified ICT environment. By effectively connecting people, applications, clouds and networks, you can transform how quickly and efficiently information is shared, thereby satisfying your customers’ increasing demands as well as improving employee productivity.
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