Call Management

Call management is just as important as making and receiving them. Without it, you don't know what areas need improvements and collect the relevant data. Call management can help show, and gain ROI within your business by focusing on areas, departments or staff members that require a bit more of a helping hand.

Call management is not only limited to reporting, it also includes IVR's (interactive voice response) such as the Xarios IVR - which is the perfect solution to route customers to the right department first time without the need of a receptionist.

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T2K Call Management Options

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MiContact Center Solutions

Whether it is a department, an enterprise, or something in between, the goal of any contact center is to provide the excellent and efficient customer experience required to build and maintain profitable relationships.

Mitel Call Reporting

It provides access to all the historical call data stored within the system which can be used to deliver complete visibility of how the telephone system is used and how users are performing.

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Oak ReportX

ReportX: It's Oak's advanced call logging product and shows you how efficiently you are dealing with your customers and gives you the information you need to drive constant improvement.

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Gamma Inbound

Inbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.

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Xarios IVR

IVR's are a commonly used technology to automate the interaction with a customer over the phone. Investing in IVR solutions to automate tasks provide two key benefits; cost reduction and improved customer service.

Gamma Horizon Collaborate

Today, more so than ever, your business needs to be agile to respond to customers quickly, day or night, and your employees need to be equipped to handle a constant flow of queries across multiple channels.

MiContact Center Solutions

Whether it is a department, an enterprise, or something in between, the goal of any contact center is to provide the excellent and efficient customer experience required to build and maintain profitable relationships.

With MiContact Centre you can: Empower customers, ensure agent productivity, manage efficiently and streamline operations.

MiContact Center Solutions comes in three packages suited to different sized businesses: MiContact Center Office, MiContact Center Business, MiContact Center Enterprise.

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Oak ReportX

Oak's ReportX is an advanced call reporting solution for businesses of any size. ReportX includes both call logging and intelligent wallboard display.

The Oak ReportX also helps you control costs, has fraud detection, includes wallboard displays, traffic analysis and response management to help with business increase and customer retention.

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Xarios IVR

The Xarios Technologies interactive voice response (IVR) framework provides a platform for both ‘shrink wrap’ and bespoke IVR applications to be deployed.

IVR applications are generally developed to stream line and automate repetitive tasks usually provided by existing staff members.

IVR applications are widely varied however some frequently encountered applications would include: account balances, delivery tracking, call queue management, compliance applications, call routing self service and post call surveys.

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Mitel Call Reporting

With MiVoice Office Call Reporter, your small business has immediate access to a comprehensive and easy-to-use call reporting and management application for the MiVoice Office 250 as part of the MiVoice Office Application Suite.

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Gamma Inbound

Inbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.

Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your business needs.

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Gamma Horizon Collaborate

Whether internally collaborating with other employees or dealing externally with customers, your business would benefit from unified communications. By effectively connecting people, applications, clouds and networks, you can transform how quickly and efficiently information is shared, thereby satisfying your customers’ increasing demands as well as improving employee productivity.

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Ikon Group
3 months ago
We approached Lindsey at T2K to quote for a new office VoIP system, she was super helpful and arranged for a Director to visit us...
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Gillingham Travel
6 months ago
Gillingham travel ltd Raj“We moved over to T2K’s hosted system a few months ago and I can honestly say they have been brilliant. From my initial...
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Lorraine Quy
3 months ago
Worked with the Team during an Office move. Very helpful friendly and professional. Couldn't do enough to assist with our constant questions around the system,...
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