Sole traders or single site businesses that want to set up and change call routing plans according to opening hours and staff availability.
Multi-site or multi-department organisations looking to route calls by caller identity, by caller location, to the right account manager or for hunt group routing across particular teams.
Call centre functionality for businesses that place high value on customer service and want to deal with calls more effectively and without missing any.
About Gamma Inbound
Inbound puts you in control so you’re not reliant on a network operator to make changes on your behalf. You can do that yourself, enabling you to securely make changes and get instant access to reports that meet your business timescales, not those of the network provider.
Using the Gamma Inbound online portal or mobile app you can set up call plans then see how many calls your business is receiving, how many are answered and how many are missed. You can improve customer service by better managing callers during busy hours, or when your office is closed.
Why Use Gamma Inbound
Gamma Inbound's Instant call management puts you in control. It's a network telephony service which provides your business with online access to a full range of call routing, monitoring and management tools that put you in control and help improve customer service.
Inbound can be used with any number, anywhere, on any device. Available on both geographic (01/02) and non-geographic (08/03) numbers and accessed from any device through a secure user-friendly website.
As Inbound is a cloud-based telephony service, it can be set up in minutes.
Very easy! Inbound’s jargon-free, intuitive service enables users to become very productive, very quickly, reducing the need to provide first-line support. It has an intuitive web-based interface which customers can use to set-up tailored call plans and access subscribed features.
Gamma has porting agreements in place with most of the major UK range holders, which allows customers to port their telephone numbers onto its inbound services. The automated porting process makes it easy for numbers to be ported onto these services.
Call statistics can be monitored through easily-interpreted graphs, including snapshot data with results of call handling efficiencies enabling you to make informed decisions. Call statistics can be emailed to customers on a daily, weekly or monthly basis.
You can build call plans according to your business operating hours and modify instantly in accordance with your changing business needs. Schedule call routing in advance according to your business hours and call handling preferences and use call divert options to maximise your call handling potential and provide an improved service to your customers.
Easily interpreted graphs of your inbound call statistics helps you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.
Without call plans in place, it’s easy to cut yourself off from your customers as you may not be there to answer the phone all the time. With Inbound you can manage what happens to your calls when your office or shop is busy or when closed. Divert calls during these times to another location or mobile and never miss a call again. You can even record calls for compliance or training purposes and report on your company’s productivity.
You can also make and upload to the call plans your own voice announcements to provide customers with routing options or advise them on opening hours or website address.
You can queue incoming calls to a destination number in our network to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.
A master administrator can create sub account users via an admin tab, enabling individuals to access specific numbers and features. This can be useful when providing employees with call routing management of their own DDI number, so that they can choose and manage themselves where they receive their incoming calls at any time, whilst restricting access to features such as call recordings.
Additional Inbound Information
Can't find what you're looking for in our Inbound FAQ's?
Take a look at the official Gamma Inbound PDF. brochure to see if this is suited to your business and answer any questions we may not have covered.
If you still cant find what you're looking for, or would rather talk to a person about Gamma Inbound, please contact us directly on 0808 202 3200.
Gamma Inbound Explained
Does It Fit Your Business?
Inbound gives you access to optional advanced call statistics which show call handling efficiencies such as productivity, call patterns and caller behaviour and enables you to make informed business decisions. Find out how long it takes to answer calls, waiting time, call outcomes and see caller details.
You can use Inbound with any number, from anywhere and with any device. There’s no capital outlay. Inbound services can be set up in minutes for maximum operational flexibility, and are incredibly easy to use.
Our Core Values
Your Business Makes Our Business
We're passionate about what we do, and your business is our priority - without it we don't have one. That's why we only fit the most up-to-date equipment at the best price possible for you. All of this, paired with the best support we can provide. You could consider us geeks when it comes to telecoms systems.
Only The Most Qualified For The Task
All of our engineers have the correct Mitel and Gamma Horizon accreditations to install and support your system. You should be safe in the knowledge that any support you receive will be the best at all times.
Two Ears, One Mouth
We operate with the philosophy; two ears one mouth. Listening to your needs and requests first, then advising from our experience and expertise, taking into consideration your budget and requirements to provide you with the perfect telephone system for your business.
The Full Package In One Place
We take care of it all from start to finish, no matter what telephone system you require. We supply, Install and maintain all of our systems. Giving you that priceless peace of mind that there won't be too many cooks involved into the mix.
A Genuine Value-For-Money Service
Quality is key to a long lasting telephone system. Regular maintenance and well-sourced, up to date products, are at the forefront of our business. With that in mind, you can be rest assured that your spend becomes an investment into a properly working, long lasting system that will serve you for years to come.
We're Not Satisfied Until You Are
We take pride in our work, carrying out installs as if they were our own property. If you’re not satisfied with any aspect of the work carried out, we're not either. We try, where possible, to make the system as unobtrusive to your office decor as possible; concealing cabling, holes or system components along the way.
Here at T2K, we believe that there is no question too big or too small. Whatever your enquiry may be, from pre-sales, support and costs of products, we can help you every step of the way.
Please use our contact form to contact us. We aim to get back to you within 24h, although this will probably be quicker.
If you're a little bit form-shy, give us a call. Our friendly and helpful engineers or pre-sales team will do everything they can to make sure you get the help and support you need with every phone call you give us.
Call now on 0808 202 3200.