Gamma Inbound

Inbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.

Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your business needs.

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Sole traders or single site businesses that want to set up and change call routing plans according to opening hours and staff availability.

Sole traders or single site businesses that want to set up and change call routing plans according to opening hours and staff availability.

Sole traders or single site businesses that want to set up and change call routing plans according to opening hours and staff availability.

About Gamma Inbound

Inbound puts you in control so you’re not reliant on a network operator to make changes on your behalf. You can do that yourself, enabling you to securely make changes and get instant access to reports that meet your business timescales, not those of the network provider.

Using the Gamma Inbound online portal or mobile app you can set up call plans then see how many calls your business is receiving, how many are answered and how many are missed. You can improve customer service by better managing callers during busy hours, or when your office is closed.

Why Use Gamma Inbound

Gamma Inbound's Instant call management puts you in control. It's a network telephony service which provides your business with online access to a full range of call routing, monitoring and management tools that put you in control and help improve customer service.

Inbound can be used with any number, anywhere, on any device. Available on both geographic (01/02) and non-geographic (08/03) numbers and accessed from any device through a secure user-friendly website.

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Does It Fit Your Business?

Inbound gives you access to optional advanced call statistics which show call handling efficiencies such as productivity, call patterns and caller behaviour and enables you to make informed business decisions. Find out how long it takes to answer calls, waiting time, call outcomes and see caller details.

You can use Inbound with any number, from anywhere and with any device. There’s no capital outlay. Inbound services can be set up in minutes for maximum operational flexibility, and are incredibly easy to use.

FAQ's & Enquire

What reporting capabilities does Inbound offer?

Can I build my own call plans?

Can I see information about my callers?

How does inbound improve customer service?

Without call plans in place, it’s easy to cut yourself off from your customers as you may not be there to answer the phone all the time. With Inbound you can manage what happens to your calls when your office or shop is busy or when closed. Divert calls during these times to another location or mobile and never miss a call again. You can even record calls for compliance or training purposes and report on your company’s productivity.

You can also make and upload to the call plans your own voice announcements to provide customers with routing options or advise them on opening hours or website address.

What happens when we are really busy on the phone?

You can queue incoming calls to a destination number in our network to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.

Can my staff make their own call plans?

A master administrator can create sub account users via an admin tab, enabling individuals to access specific numbers and features. This can be useful when providing employees with call routing management of their own DDI number, so that they can choose and manage themselves where they receive their incoming calls at any time, whilst restricting access to features such as call recordings.

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