Employees that deal with your customers are the face of your company. Their ability to process requests and queries as quickly and completely as possible reflects on the whole organisation.

With MiCollab, frontline staff can easily check the presence and availability of a subject-matter expert, and contact that person in the most effective way.

Collaboration tools can be used to quickly establish a conference call or a web conference, including the ability to share documents quickly and securely, resulting in a quick resolution to your customer’s inquiry.

Save time when contacting people by knowing whether they are on the phone, away from their desk, or available for a video call, instant chat, or collaboration. Easily manage your presence status with Dynamic Status and specify IM, presence, and call routing options with a single status.

Your status can be changed from within MiCollab Client for the desktop, MiCollab Mobile Client for BlackBerry, Android and iOS based devices, or remotely from the MiCollab Web Portal, or automatically updated based on the user’s Microsoft Outlook® or IBM® Lotus Notes® calendar information.

With the growing number of mobile and geographically dispersed teams, video conferencing is now a crucial tool for facilitating rich communication. Point-to-point video provides a personal experience that builds stronger working relationships and allows more effective communication.

Integration with MiCollab audio, web, and video conferencing services allows users to easily place a video call with the click of a button and easily schedule collaboration sessions or create them instantly on the fly. In addition, MiCollab users are able to perform point-to-point voice and video calling with the MiVoice Video Unit.

MiCollab Client integrates with popular communications and productivity tools such as Outlook and Microsoft Office. Users can dial from their Outlook contact list, integrate their Dynamic Status with their Outlook calendar, and clickto-dial using smart tags.

MiCollab Client also integrates with IBM Lotus Notes, allowing users to dial from their contact list, launch web / video collaboration sessions, and integrate their Dynamic Status with their calendar.

An applications programming interface (API) enables customers and channel partners to integrate MiCollab Client into popular business applications including customer relationship management (CRM), enterprise resource planning (ERP), and vertical applications.

Mitel offers customers the deployment option of their choice. MiCollab Client as part of MiCollab or as a standalone application that can be deployed as software on an industry standard server or into a virtual environment (VMware vSphere).

MiCollab Client can also be deployed in Teamwork Mode without the need for a connection to a communications platform. This makes it easy to deploy to users during a platform migration or to team members outside of the organisation like contractors, consultants, and partners.